We believe that counseling should be accessible for you
Counseling Rates
Rates for each counselor vary based on education, training, and years of experience in the field. If you are concerned about cost, ask us about seeing an intern for a low fee.
Understand Your Insurance Benefits
One of the many things that make us different is our experience in accessing and billing your health insurance, including Medicaid. We help you understand how to use your insurance coverage to access the quality care that you deserve.
Please check your coverage carefully prior to your first session.
You can get general information about your insurance plan by calling the member services phone number (typically located on the insurance card) and asking the following questions:
Do I have mental health benefits?
What is the deductible or co-pay amount? Have I met my deductible?
How many sessions are covered per calendar year?
Do I need an authorization?
If you need to access out-of-network benefits: Do I have out-of-network benefits and how much do they cover?
The following insurance plans are contracted with one or more of our counselors:
Anthem Blue Cross Blue Shield (including EAP)
Healthlink
United Healthcare (including EAP)
Aetna
UMR
Cigna
Medicaid (including Healthy Blue, United Healthcare Community Plan, Home State Health)
New Directions (EAP)
Before electing to use your insurance to pay for services, consider the following information:
Insurance companies will require a mental health diagnosis in order to reimburse for counseling services. Diagnosing involves identifying and categorizing mental health symptoms. Once a formal diagnosis is submitted to your insurance company, it may become part of your permanent medical record. There is no need to document a diagnosis in your records if you choose not to use insurance.
Some insurance companies may also request more in-depth information about your treatment including treatment plan, prognosis and medications prescribed. You will be informed if your insurance company requests any of the above information.
Some insurance companies limit the number, frequency and/or type of counseling sessions that they will cover.
Private pay allows greater flexibility in terms of choosing a provider and the types or combination of services utilized.
Frequently Asked Questions
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If you choose to use your insurance to pay for services, we have individual therapists who have the ability to work with your healthcare plan. Some services may be covered in full or in part by your insurance or employee benefit plan. Typically, we can let you know in the first phone call whether our providers are part of your insurance network. Working with a provider who is in-network typically means that there is less cost to you.
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If you have insurance that is based in another state (e.g. Blue Cross Blue Shield of Minnesota), we are not able to determine that we will be paid. In some cases we are eventually paid but it can take 6 months or longer. Therefore we ask that payment be made in full, at the insurance contracted rate, until we receive the first Explanation of Benefits that shows payment. If you have overpaid we will reimburse you. After that you will just pay the client amount that was indicated on the explanation of benefits.
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In the case that you are covered by an insurance company that is not listed above, your plan may have out-of-network benefits. Counseling services may be covered at a higher cost. If you choose to use out-of-network benefits, it’s important to know that full payment is expected for each session until the first reimbursement from your insurance company comes through. Once your insurance company begins making payments, any overpayment will be reimbursed to you.
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Yes, you can see any of our clinicians without using insurance.
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The primary advantage is that you have complete control over the services that you utilize and are guaranteed total confidentiality.
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We will attempt to check your insurance benefits before your first appointment. You can also call your insurance company and ask about benefits for outpatient office mental health. If we know your benefits, you will pay based on that information at the time of service. If we do not know your benefits and you don't have that information, you will owe the contracted rate (which is different for each insurance plan - generally between $54 and $120). Once we know your benefits, we will reimburse you if you have overpaid.
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If for some reason your first counselor is not the right fit for you, we are always open to switching to another counselor. Finding the right fit for you is what is important. Speak with your counselor or send us an email.
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In the event of a missed appointment or cancellation with less than 24 hours notice, you will be charged the full fee amount. We want to help you avoid this cost, so please cancel or reschedule appointments with at least 24 hours notice. A missed session is not payable by insurance. If it is clear that you were unable to attend due to circumstances beyond your control (weather or illness), then you will not be charged. If you are late to a session, your appointment will still need to end on time.
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The full fee, deductible, or co-payment is due at the time of your appointment. Cash, personal checks, credit, or debit cards are accepted payment. If you are using insurance, our office will handle filing for reimbursement with your insurance company.